Terms and conditions
- Ordered hotel rooms are guaranteed to be ready for checking in from 15:00 on the date of arrival. The check-out time is at 11:00 on the departure date.
- Reservation must be cancelled by 16:00 local hotel time on the arrival day to avoid being charged. A valid credit card will be needed to complete the booking.
- If you have booked spa treatments and wish to cancel, please inform us at least 48 hours in advance.
General terms and conditions
The following describes our general terms and conditions. These terms and conditions govern all bookings made with us via our website, in our app or arranged by third parties. For questions, please contact our Customer Service or by phone on +47 22 33 42 00.
The number of persons, price, accommodation and other products and services to be provided by the hotel will be stated on the confirmation received by the guest after ordering. Children up to 9 years may sleep in their parents’ bed at no extra charge.
2. Validity of the price agreement
The agreed prices are binding on both parties, however, the hotel reserves the right to adjust the prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the hotel’s control.
3. Changes to orders and cancellations
The type of cancellation rules which apply to your booking will depend on the type of booking you have made. Always check which rules apply to your booking, as shown on the booking confirmation. Read about the different cancellation rules here:
3.1 Guaranteed until 16:00 The hotel is obliged to offer a room to a guest until 16:00 on the arrival date. If the guest has not cancelled the booking or arrived before this time, the hotel may cancel the booking without contacting the guest.
3.2 Guaranteed The reservation has been guaranteed via a company contract, travel agency or by credit card. The hotel will keep the confirmed reservation open until 07:00 on the following morning. Cancellation of guaranteed reservations must be made no later than 16:00 on the arrival date. If the guest does not show up, or if the guest cancels after 16:00, the first night of the stay will be charged.
3.3 Contract bookings For orders placed by customers with a contract with Strawberry (former Nordic Choice Hotels), the ordering/cancellation rules stipulated in the contract will apply.
3.4 18 years age limit For guests who are not travelling with their parents, we have an 18 year age limit. The hotel reserves the right to cancel the booking if no valid ID can be produced.
3.5 Booking with bonus points Redemption of bonus points presupposes membership of Strawberry and that there are sufficient valid bonus points on the member’s account to cover the point costs of the whole stay. For cancellations within the ordinary cancellation period, the bonus points used may be refunded, providing that the points have not expired.
4.1 Cash payments In the case of cash payments, the hotel will require either a cash deposit on check-in, or a credit card guarantee.
4.2 Card payments, Strawberry hotels accepts payments from the following credit card companies: Visa, American Express, MasterCard, Diners and Eurocard. For orders via our website, we accept Visa, American Express, MasterCard and Diners.
4.3 Invoicing policy Invoicing must be agreed prior to the stay. Credit checks will be made. Accommodation amounting to under NOK 5000 cannot be invoiced.
5. Check-in and check-out
Ordered hotel rooms are guaranteed to be ready for checking in from 15:00 on the date of arrival. The check-out time is determined by the hotel, usually 12:00 on the departure date.
6. Liability in the event of damage
The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from negligent or irresponsible behaviour by guests. We would remind you that all Nordic Choice Hotels are non-smoking. In case of infringement of this rule, the hotel will claim compensation for extra cleaning of the room. This compensation has been set at NOK 1500, and will be debited from the final bill of the guest indicated as being responsible for the room.
7. Force Majeure
Events outside the control of the parties to this agreement – for example strikes, lock-outs, fire, etc. that make it impossible to fulfil the obligations of this agreement – entitle the parties to cancel the agreement without liability for compensation.
All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved in accordance with Norwegian law. If the dispute cannot be mutually resolved, the jurisdiction relating to the location of the hotel premises shall apply, unless consumer relations are subject to mandatory rules.